Effective Date: March 19, 2026
Service: Privata VPN
Service Owner / Data Controller: Privata Solutions L.L.C.
Website: https://privata-solutions.com
1.1. This Privacy Policy (hereinafter — "Policy") describes what data Privata Solutions L.L.C. (hereinafter — "Company", "we") may collect, use, store, and transfer when using the website, applications, VPN service, support services, and other related services under the Privata VPN brand (hereinafter — "Service").
1.2. The Policy applies to users of the website, application, personal account, support channels, and other Service interfaces.
1.3. By using the Service, you confirm that you have read this Policy.
1.4. If you do not agree with this Policy, you must stop using the Service.
2.1. The data controller under this Policy is Privata Solutions L.L.C.
2.2. You can contact us at the following addresses:
privacy and legal inquiries: legal@privata-solutions.com
support inquiries: support@privata-solutions.com
Depending on how you interact with the Service, we may process the following categories of data.
3.1. Account and identification data:
name, display name, or similar data obtained during authorization;
contact information that you provide to us;
account identifiers within the Service.
3.2. Support data:
content of support inquiries;
correspondence with us;
Telegram username, if you provide it for communication or support;
inquiry language or interface language, if used to process your request.
3.3. Device and usage data:
list of connected devices;
technical information about the application and service operation;
diagnostic data;
error logs;
technical logs used for support, diagnostics, stability, and security.
3.4. Payment information:
payment status, subscription, access period, payment confirmation or rejection information;
limited data received from the payment provider to the extent necessary for access activation, support, accounting, and fraud prevention.
3.4.1. We are not obligated to store complete bank card data or other complete payment details if they are processed by a third-party payment provider.
3.5. Website and interaction data:
data you enter through forms on the website;
inquiries via email;
data related to website operation, including technical information about the session, browser, device, and interaction with the website, if such data is collected.
3.6. Cookies and similar technologies. We may use cookies, local storage, pixels, SDKs, and other similar technologies for:
ensuring website functionality;
preserving user settings;
protection against abuse;
analytics, diagnostics, and Service improvement.
The use of such technologies may be additionally disclosed in a separate Cookie Policy or Cookie Notice.
4.1. Some technical logs and diagnostic data may be used in aggregated, anonymized, or limitedly identifiable form.
4.2. As of the date of this Policy, certain technical logs may not be intended for selecting or analyzing a specific user by name.
4.3. However, we do not promise the complete absence of any technical logs, service data, or diagnostic information.
We may use data for the following purposes:
providing access to the Service;
creating and maintaining an account;
confirming paid access;
providing a trial period;
support operations and communication with users;
diagnosing errors and technical issues;
ensuring the security, stability, and availability of the Service;
preventing abuse, fraud, and violations of the terms of use;
improving the functionality of the website, applications, and infrastructure;
fulfilling our legal obligations;
protecting our rights and legitimate interests;
processing refund requests;
processing complaints, claims, and inquiries.
6.1. Depending on the circumstances, we may process data on one or more of the following grounds:
necessity for the performance of a contract with the user or for steps prior to entering into a contract;
our legitimate interest, including ensuring security, support, diagnostics, abuse prevention, and Service development;
compliance with applicable legal obligations;
user consent — in cases where it is required or where we specifically rely on it.
6.2. If applicable law requires separate consent for certain types of processing, we will endeavor to obtain such consent in the appropriate form.
7.1. For payment processing, hosting, communications, diagnostics, analytics, support, email delivery, infrastructure protection, and other technical tasks, we may use third-party service providers.
7.2. Such providers may process data on our behalf or within their own responsibilities as independent data processors, depending on the nature of the service.
7.3. We may transfer to such providers only the volume of data that is reasonably necessary for the respective purpose.
We may disclose data:
to our contractors, hosting providers, payment providers, technical suppliers, and other service partners;
when necessary to protect our rights, the security of the Service, users, or third parties;
if required by applicable law, court order, mandatory request of a competent authority, or other legally binding procedure;
in the context of corporate restructuring, business sale, merger, asset transfer, or similar transaction;
with your consent or at your request.
9.1. The Company is an organization registered in the USA, and data may be processed or stored in the USA and other countries where the Company, its contractors, infrastructure providers, or service partners are located.
9.2. By using the Service, you understand that your data may be transferred to countries where the level of data protection may differ from the level of protection in your country.
9.3. In cases where applicable law requires additional measures for international data transfer, we will endeavor to apply reasonable and available protection mechanisms.
10.1. We retain data no longer than necessary for the purposes for which it was collected, unless longer retention is required:
by law;
for dispute resolution;
for security purposes;
for abuse prevention;
for the protection of our rights and legitimate interests.
10.2. The retention period may depend on the data category, the nature of the interaction, account status, paid access status, support inquiry, dispute, complaint, or legal requirements.
10.3. After the necessity is lost, data may be deleted, anonymized, aggregated, or otherwise brought into a form that does not reasonably allow user identification, unless otherwise required by law.
11.1. We take reasonable organizational, technical, and administrative measures to protect data from unauthorized access, destruction, loss, alteration, disclosure, or other unlawful use.
11.2. However, no method of data transmission over the internet and no data storage system can be considered absolutely secure.
11.3. Therefore, we cannot guarantee the absolute security of data.
12.1. Depending on your country, location, and applicable law, you may have certain rights regarding your data, including the right to:
request access to data;
request correction of inaccurate data;
request deletion of data;
request restriction of processing;
object to certain types of processing;
request data portability, if such right is provided;
withdraw consent, if processing is based on consent.
12.2. Some of these rights may be limited by law or inapplicable in a specific situation.
12.3. To exercise your rights, you may write to us at legal@privata-solutions.com.
12.4. We may ask you to verify your identity before processing a request, if necessary to protect the account and data.
13.1. The Service is not intended for children under the age of 13.
13.2. We do not knowingly seek to collect personal data from children under the age of 13 without proper grounds or required consent, if such consent is required by applicable law.
13.3. If you believe that a child under the age of 13 has provided us with personal data, please contact us at legal@privata-solutions.com, and we will consider appropriate measures.
13.4. If applicable law requires parental or legal guardian consent for the use of an online service by a person over 13 but who has not reached the age of full digital capacity, the user confirms the availability of such consent.
14.1. The website and certain features of the Service may use cookies and similar technologies to ensure proper operation, security, authorization, settings preservation, and usage analysis.
14.2. If applicable law requires consent for the use of certain cookies, such consent may be requested through a cookie banner, website settings, or other notification and choice interfaces.
14.3. You can limit the use of cookies through your browser or device settings, however this may affect the availability and proper functioning of some features.
15.1. The website or application may contain links to third-party websites, platforms, payment interfaces, app stores, messengers, and other resources.
15.2. We do not control the data processing practices of such third parties and recommend that you independently review their terms and privacy policies.
16.1. We reserve the right to change, supplement, or update this Policy at any time.
16.2. The current version of the Policy may be published on the website, in the application, in the personal account, or communicated to users through the Service interface.
16.3. If you continue to use the Service after the new version takes effect, this constitutes agreement with the updated Policy.
For inquiries regarding privacy, data processing, and exercising your rights, you can contact us:
Privata Solutions L.L.C.
Email: legal@privata-solutions.com
Support: support@privata-solutions.com
© 2026 Privata Solutions L.L.C. All rights reserved.
We does not store logs or track user activity.
The Service may not be used for any activities that violate the laws of the user's country or any other applicable jurisdiction.
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